Privacy Policy

Depending on how you use ZZONE, we may collect the following categories of information.

Account Information

When you create or manage an account, we may collect:

• Name or username
• Email address
• Profile information
• Account preferences
• Authentication information
• Country or region
• Account creation and login information

Passwords are handled through our authentication infrastructure and are not stored by ZZONE in readable form.

Prediction and Activity Information

When you interact with ZZONE features, we may collect information such as:

• Predictions you place
• CreditZZ amounts used
• Prediction outcomes
• Rewards earned
• Leaderboard performance
• Missions completed
• Match and market interactions
• Fantasy or tournament activity where available
• Participation history
• Engagement with esports content

This information may be associated with your ZZONE account.

Usage and Device Information

We may automatically collect technical information when you use the Services, including:

• IP address
• Browser type
• Device type
• Operating system
• Language
• Approximate location derived from IP address
• Pages viewed
• Features used
• Session duration
• Referring pages
• Click and interaction data
• Error and performance information
• Date and time of access

We use this information to operate, improve, secure, and understand usage of the Services.

Communications

If you contact us, participate in surveys, join a waitlist, report an issue, or communicate with our support team, we may collect the information contained in those communications.

We may use personal information to:

• Create and manage your ZZONE account
• Authenticate users
• Provide prediction markets and esports experiences
• Track CreditZZ balances and activity
• Process prediction results and rewards
• Operate leaderboards, missions, competitions, and tournaments
• Personalize the user experience
• Display relevant matches, markets, content, and recommendations
• Provide customer support
• Send important account or security notifications
• Detect fraud, abuse, manipulation, bots, or unauthorized activity
• Protect the integrity of ZZONE markets and competitions
• Monitor platform performance
• Analyze how users interact with the Services
• Develop and improve ZZONE products and features
• Conduct aggregated product and business analytics
• Comply with legal and regulatory requirements
• Enforce our Terms of Service and other policies

Where required by applicable law, we will obtain consent before using personal information for a purpose that requires consent.

ZZONE may maintain records relating to your CreditZZ balance, prediction activity, rewards, market participation, and results.

CreditZZ-related information may be used to:

• Calculate available balances
• Place predictions
• Calculate estimated returns
• Settle completed predictions
• Distribute rewards
• Maintain leaderboards
• Detect suspicious or abusive activity
• Resolve disputes or technical errors

Where automated systems are used to calculate or settle predictions, we may maintain records of the underlying market, selection, stake, result, and payout calculation.

ZZONE may use third-party esports data providers to display information including:

• Matches
• Teams
• Players
• Rosters
• Scores
• Tournament information
• Match status
• Results
• Statistics

Such esports information is generally obtained from third-party data providers and is separate from personal information provided directly by ZZONE users.

We may combine esports data with your interaction history to provide relevant markets, predictions, fantasy features, recommendations, and other experiences.

ZZONE may use cookies and similar technologies to:

• Keep users signed in
• Maintain secure sessions
• Remember preferences
• Understand platform usage
• Measure performance
• Prevent fraud and abuse
• Improve functionality
• Measure marketing effectiveness

Some cookies are necessary for the operation of the Services.

Where required by applicable law, non-essential analytics or advertising technologies will only be used after obtaining the appropriate consent.

You may manage cookies through your browser settings and, where available, ZZONE's cookie preference controls.

Where applicable data protection law requires a legal basis for processing, we may process personal information based on:

Performance of a Contract

Where processing is necessary to provide the Services you request, including creating your account, maintaining CreditZZ balances, processing predictions, and operating ZZONE features.

Consent

Where you have given us permission to process information for a particular purpose.

You may withdraw consent where applicable.

Legitimate Interests

Where necessary for legitimate business purposes such as:

• Improving our products
• Protecting platform security
• Preventing fraud
• Understanding platform usage
• Maintaining service reliability
• Developing new features

We consider the impact on your privacy before relying on legitimate interests.

Legal Obligations

Where processing is required to comply with applicable laws, regulations, court orders, governmental requests, or other legal obligations.

We do not sell your personal information.

We may disclose information to trusted service providers that help us operate ZZONE, including providers of:

• Cloud hosting
• Database infrastructure
• Authentication services
• Analytics
• Security and fraud prevention
• Email delivery
• Customer support
• Infrastructure monitoring
• Content delivery
• Artificial intelligence services, where applicable

These providers may only access information necessary to provide their services to us and are subject to applicable contractual and legal obligations.

We may also disclose information:

• When required by law
• To respond to lawful governmental requests
• To enforce our agreements
• To investigate fraud or security incidents
• To protect ZZONE, our users, or third parties
• In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business

We may generate aggregated, statistical, or de-identified information based on usage of ZZONE.

For example, we may analyze:

• Popular esports titles
• Prediction market engagement
• Match interaction trends
• Feature usage
• Audience engagement
• General user behavior patterns

Where information has been properly aggregated or de-identified so that it no longer identifies an individual, we may use it for analytics, research, product development, commercial insights, or business purposes in accordance with applicable law.

We will not attempt to re-identify information that has been properly de-identified except where permitted or required by law.

ZZONE operates internationally.

Your information may therefore be processed or stored in countries other than the country in which you reside.

When required by applicable law, we take appropriate measures designed to protect personal information transferred internationally, including contractual safeguards and other legally recognized transfer mechanisms.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services
• Maintain accounts
• Maintain transaction and prediction records
• Resolve disputes
• Detect fraud and abuse
• Meet legal and regulatory requirements
• Enforce our agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

We implement reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Disclosure
• Alteration
• Destruction

These measures may include access controls, encrypted communications, authentication controls, database security policies, monitoring, and other security practices.

However, no internet-based service or storage system can guarantee absolute security.

You are responsible for keeping your account credentials secure and should notify us promptly if you believe your account has been compromised.

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request a copy of certain personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict certain processing
• Object to certain processing
• Withdraw consent
• Request transfer of your information where applicable
• Request information regarding how your data is processed
• Lodge a complaint with an applicable data protection authority

Certain rights may be subject to legal limitations or exceptions.

To exercise a privacy right, contact:

privacy@zzone.gg

We may need to verify your identity before completing certain requests.

Where permitted by law, we may send communications regarding:

• ZZONE updates
• New features
• Esports competitions
• Tournaments
• Rewards
• Promotions
• Partner campaigns

You may unsubscribe from promotional emails using the unsubscribe mechanism contained in the communication or by contacting us.

Important transactional, account, security, or service-related communications may still be sent when necessary to operate your account.

ZZONE may contain links to external websites, platforms, partners, advertisers, esports organizations, or third-party services.

If you leave ZZONE or interact with a third-party service, that third party's privacy policy and terms will apply.

ZZONE is not responsible for the privacy practices of third-party services.

We recommend reviewing their privacy policies before providing personal information.

ZZONE may provide links, promotions, rewards, or integrations involving third-party partners.

If you choose to visit or use a partner's service, information you provide directly to that partner will be governed by the partner's own privacy practices.

Unless expressly stated otherwise, ZZONE does not control accounts, identity verification, payments, deposits, withdrawals, or transactions performed directly on third-party platforms.

The Services are not intended for children under the minimum age permitted by applicable law.

ZZONE does not knowingly collect personal information from children where such collection is prohibited without appropriate authorization.

Certain ZZONE features may also be subject to higher minimum-age requirements based on local laws, competition rules, partner requirements, or our Terms of Service.

If you believe a child has provided personal information to ZZONE in violation of applicable law, contact us at privacy@zzone.gg.

European Economic Area and United Kingdom

Users located in the European Economic Area or United Kingdom may have additional rights under applicable data protection laws, including rights relating to access, correction, deletion, restriction, objection, portability, and consent.

United Arab Emirates

Where applicable, personal information is processed in accordance with UAE data protection requirements, including applicable requirements concerning transparency, data security, data subject rights, and international transfers.

Other Jurisdictions

Users in other jurisdictions may have additional privacy rights under local law.

Where legally required, ZZONE will provide those rights regardless of whether they are specifically listed in this Privacy Policy.

We may update this Privacy Policy periodically to reflect:

• Changes to our Services
• New features
• Changes to our data practices
• Legal or regulatory developments
• Security or operational requirements

When we make material changes, we may notify users through the Services, by email, or by updating the “Last Updated” date above.

Your continued use of the Services following an update will be subject to the updated Privacy Policy, to the extent permitted by applicable law.

If you have questions, concerns, or requests regarding this Privacy Policy or ZZONE's privacy practices, please contact:

For privacy-related requests, please use the subject line:

Privacy Request – ZZONE